Shipping Policy

Shipping & Handling

  • Brooklyn Biltong ships only to the Continental United States.
  • Orders are processed within 48 hours. Orders are delivered between 5-7 business days.
  • Backorders are cancelled unless we are notified.


We use the following carriers to deliver our orders:

  • USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Return Shipping (if applicable)
To return your product, you should mail your product to: 14831 Windy Mt Circle, Clermont FL 34711
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.